Operations Coordination
Daily task coordination, scheduling, dispatch support, technician assignments, record checks, follow-through, and end-of-day reporting.
Operations Virtual Assistant · Business Operations · Customer Support
Operations Virtual Assistant in the Philippines who keeps work moving.
I help service businesses stay organized through customer support, CRM management, scheduling, invoicing, warm-lead follow-up, and reliable operational coordination.
CAD $28.6KGross booking activity documented across five weeks of CleanerClean records
17%Customer retention achieved against an 8% target
About me
I understand operations from both sides of the desk.
I’m Jon Kevin Fanlo, an Operations Virtual Assistant with more than 10 years of combined experience across customer service, sales, logistics, business operations, team supervision, and remote administrative support.
I have supported fast-moving home-service businesses remotely and have also run my own project-based business. I understand both the daily details and the bigger operational picture: customers need answers, teams need clear instructions, records need to be accurate, and every commitment needs follow-through.
I also completed Meta front-end development coursework, giving me practical familiarity with HTML, CSS, JavaScript, Git, GitHub, WordPress, and the technical side of maintaining a website.
My value is simple: I help keep the moving parts organized so customers are supported, teams know what comes next, and opportunities do not get lost.
How I approach operations supportCore capabilities
Practical support that keeps work moving.
Customer Service
Inbound customer calls, email and SMS support, complaint handling, rescheduling, service updates, and customer follow-up.
Sales Support & Follow-up
Lead qualification, estimate follow-up, warm-lead and existing-customer outreach, service-plan presentation, booking, and pipeline management. My focus is follow-through and conversion support rather than high-volume cold calling.
CRM & Pipeline Management
Contact updates, notes, tasks, pipeline stages, job creation, data migration, and cross-platform record accuracy.
Invoicing & Payment Follow-up
Invoice preparation, overdue-payment follow-up, payment coordination, status updates, and clear billing documentation.
Process & Documentation
SOP review, scripts, trackers, reporting templates, workflow clarification, process improvement, and practical documentation.
Selected experience
Experience built around customers, coordination, and execution.
Virtual Operations & Customer Service Assistant
CleanerClean · Canada
Supported daily operations across calls, email, SMS, lead follow-up, estimates, bookings, technician scheduling, invoices, payments, customer concerns, and CRM administration. Maintained daily records covering approximately CAD $28.6K in gross booking activity over five weeks and reached approximately 90% of the fall-service contact list through calls, SMS, and email. Worked across Housecall Pro, GoHighLevel, LeadConnector, ResponsiBid, HomeWorks CRM, and CrewCal.
Virtual Operations & Customer Support
Honey Windows / Northern Exteriors · Canada
Managed customer communication, scheduling and dispatch support, reschedules, payment follow-ups, post-service feedback, CRM updates, reporting, SOP implementation, and file organization during a business transition.
Customer Service & Retention Specialist
Nations Info Corporation
Handled approximately 40–50 inbound calls per shift and achieved a 17% retention rate against an 8% target by identifying customer needs, resolving concerns, and presenting appropriate retention options.
Container Yard Assistant Supervisor
Diadem Terminal Maritime & Realty
Supervised approximately 35 personnel while supporting three container yards processing roughly 70–100 transactions per day. Coordinated yard workflow, equipment movement, staffing, documentation, and service requirements for major shipping-line clients.
Sales Executive
The Company Cebu
Generated approximately PHP 5.1 million in sales in under six months and helped a newly opened coworking facility reach about 80% occupancy within four months through client acquisition, proposals, follow-up, and relationship management.
Client feedback
Trusted by home-service business owners.
“You have been great to work with, bring a fantastic mindset, and have shown an eager willingness to learn.”
“You’re really great at what you do. You’re awesome.”
Founder experience
Parkmatic Systems — hands-on business ownership and technical operations.
Founder · Head of Operations | Mechanical & Vertical Parking Systems
Co-founded and operated a project-based parking-systems business, managing client consultation, quotations, procurement, logistics, technicians, installation, commissioning, maintenance, and after-sales support.
Read more about my founder experience
Projects involved multi-ton mechanical equipment and required close coordination of suppliers, transportation, manpower, site readiness, safety requirements, technical troubleshooting, and customer expectations.
Skills & tools
Operations-first skills backed by hands-on experience.
Core skills
Operations ManagementProject CoordinationLogistics ManagementCustomer ServiceCRM ManagementScheduling & DispatchLead QualificationSales SupportB2B SalesInvoicingPayment Follow-upTeam LeadershipVendor CoordinationTechnician TrainingProcess ImprovementSOP DocumentationProblem Solving
Platforms & technical
Housecall ProGoHighLevelLeadConnectorResponsiBidHomeWorks CRMCrewCalGoogle WorkspaceMicrosoft OfficeZoomWordPressHTMLCSSJavaScriptVS CodeGitGitHub
Let’s connect
Ready to strengthen your operations?
Let’s discuss how I can support your customers, systems, and daily operations. Operations VA, operations coordination, customer support, sales-support, and administrative roles across any time zone. My strength is organized follow-through, customer care, and operational execution rather than high-volume cold calling.